:root{--ali-primary:#2f1c6a;--ali-primary-light:#673de6;--ali-accent:#00b074;--ali-bg-light:#f8f9fe;--ali-text-dark:#1f2937;--ali-text-muted:#6b7280;--ali-border:#e5e7eb;--ali-radius:16px;--ali-shadow:0 12px 36px rgba(47, 28, 106, 0.18)}.alishipping-chatbot-widget{font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;font-size:14px;line-height:1.5;color:var(--ali-text-dark);position:fixed;bottom:22px;right:22px;z-index:999990;pointer-events:none}.alishipping-chatbot-widget *{box-sizing:border-box}.alishipping-chat-trigger{pointer-events:auto;height:56px;min-width:56px;padding:0 18px 0 14px;border-radius:30px;background:linear-gradient(135deg,var(--ali-primary-light),var(--ali-primary));color:#fff;border:none;cursor:pointer;box-shadow:0 6px 22px rgb(47 28 106 / .35);display:inline-flex;align-items:center;justify-content:center;gap:9px;transition:transform 0.25s cubic-bezier(.34,1.56,.64,1),box-shadow 0.2s ease;position:relative;outline:none;float:right;animation:aliLauncherAppear 0.45s cubic-bezier(.16,1,.3,1) forwards}@keyframes aliLauncherAppear{from{opacity:0;transform:translateY(14px) scale(.9)}to{opacity:1;transform:translateY(0) scale(1)}}.alishipping-chat-trigger:hover{transform:translateY(-2px) scale(1.03);box-shadow:0 10px 26px rgb(47 28 106 / .45)}.alishipping-chat-trigger:focus-visible{box-shadow:0 0 0 3px #ffffff,0 0 0 6px var(--ali-primary-light)}.alishipping-trigger-emoji{font-size:22px;line-height:1;display:inline-block}.alishipping-trigger-label{font-size:13.5px;font-weight:600;color:#fff;white-space:nowrap;letter-spacing:.1px}.alishipping-trigger-pulse{position:absolute;inset:0;border-radius:30px;background:var(--ali-primary-light);opacity:.3;animation:aliPulse 2.8s infinite;z-index:-1;pointer-events:none}@keyframes aliPulse{0%{transform:scale(1);opacity:.35}55%{transform:scale(1.16);opacity:0}100%{transform:scale(1);opacity:0}}.alishipping-greeting-bubble{pointer-events:auto;position:absolute;bottom:70px;right:0;width:330px;background:#fff;border-radius:16px;box-shadow:0 10px 32px rgb(47 28 106 / .18);padding:14px 15px;display:flex;flex-direction:column;gap:8px;border:1px solid rgb(103 61 230 / .14);cursor:pointer;z-index:999991;transform-origin:bottom right}.alishipping-greeting-bubble.ali-anim-slide-up{animation:aliGreetingSlideUp 0.45s cubic-bezier(.16,1,.3,1) forwards}.alishipping-greeting-bubble.ali-anim-fade-in{animation:aliGreetingFadeIn 0.45s ease-out forwards}.alishipping-greeting-bubble.ali-anim-bounce{animation:aliGreetingBounce 0.55s cubic-bezier(.34,1.56,.64,1) forwards}.alishipping-greeting-bubble.ali-anim-hide{animation:aliGreetingFadeOut 0.25s ease-in forwards}@keyframes aliGreetingSlideUp{from{opacity:0;transform:translateY(18px) scale(.96)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes aliGreetingFadeIn{from{opacity:0}to{opacity:1}}@keyframes aliGreetingBounce{0%{opacity:0;transform:scale(.8) translateY(16px)}70%{opacity:1;transform:scale(1.03) translateY(-2px)}100%{opacity:1;transform:scale(1) translateY(0)}}@keyframes aliGreetingFadeOut{from{opacity:1;transform:translateY(0)}to{opacity:0;transform:translateY(10px)}}.alishipping-greeting-top{display:flex;align-items:center;gap:10px}.alishipping-greeting-avatar{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,var(--ali-primary-light),var(--ali-primary));color:#fff;display:flex;align-items:center;justify-content:center;font-size:18px;position:relative;flex-shrink:0}.alishipping-greeting-online-dot{width:9px;height:9px;background:#10b981;border:2px solid #fff;border-radius:50%;position:absolute;bottom:-1px;right:-1px}.alishipping-greeting-meta{flex:1;min-width:0;display:flex;flex-direction:column}.alishipping-greeting-name{font-size:13px;font-weight:700;color:var(--ali-primary);line-height:1.2}.alishipping-greeting-sub{font-size:11px;color:var(--ali-text-muted)}.alishipping-greeting-close{background:#f3f4f6;border:none;color:var(--ali-text-muted);cursor:pointer;font-size:12px;width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background 0.2s,color 0.2s}.alishipping-greeting-close:hover{background:#e5e7eb;color:var(--ali-text-dark)}.alishipping-greeting-typing{display:flex;align-items:center;gap:5px;padding:8px 4px}.alishipping-greeting-typing span{width:7px;height:7px;background:var(--ali-primary-light);border-radius:50%;display:inline-block;animation:aliBounce 1.4s infinite ease-in-out both}.alishipping-greeting-typing span:nth-child(1){animation-delay:-0.32s}.alishipping-greeting-typing span:nth-child(2){animation-delay:-0.16s}.alishipping-greeting-text{font-size:12.5px;line-height:1.48;color:var(--ali-text-dark);word-break:break-word}.alishipping-proactive-pill{margin-top:8px;padding:7px 10px;background:#f5f3ff;border-left:3px solid var(--ali-primary-light);border-radius:6px;font-size:12px;font-weight:600;color:var(--ali-primary)}.alishipping-chat-window{pointer-events:auto;position:absolute;bottom:70px;right:0;width:385px;height:590px;max-height:calc(100vh - 105px);background:#fff;border-radius:var(--ali-radius);box-shadow:var(--ali-shadow);display:flex;flex-direction:column;overflow:hidden;border:1px solid rgb(0 0 0 / .07);animation:aliSlideUp 0.28s cubic-bezier(.16,1,.3,1) forwards}@keyframes aliSlideUp{from{opacity:0;transform:translateY(18px) scale(.97)}to{opacity:1;transform:translateY(0) scale(1)}}.alishipping-chat-header{background:linear-gradient(135deg,var(--ali-primary),var(--ali-primary-light));color:#fff;padding:14px 16px;display:flex;align-items:center;gap:12px;border-top-left-radius:var(--ali-radius);border-top-right-radius:var(--ali-radius)}.alishipping-header-avatar{width:40px;height:40px;border-radius:50%;background:rgb(255 255 255 / .18);display:flex;align-items:center;justify-content:center;font-size:20px;position:relative;flex-shrink:0}.alishipping-online-dot{width:10px;height:10px;background:#10b981;border:2px solid #fff;border-radius:50%;position:absolute;bottom:-1px;right:-1px}.alishipping-header-info{flex:1;min-width:0}.alishipping-header-info h3{margin:0;font-size:15px;font-weight:600;color:#fff;line-height:1.2}.alishipping-header-status{margin:2px 0 0 0;font-size:11px;color:rgb(255 255 255 / .85)}.alishipping-badge-test{background:#fbbf24;color:#78350f;font-size:10px;font-weight:700;padding:2px 6px;border-radius:4px;text-transform:uppercase;letter-spacing:.3px;margin-right:6px}.alishipping-btn-close{background:#fff0;border:none;color:#fff;font-size:16px;cursor:pointer;padding:4px;line-height:1;opacity:.85;transition:opacity 0.2s}.alishipping-btn-close:hover{opacity:1}.alishipping-tabs-nav{display:flex;background:var(--ali-bg-light);border-bottom:1px solid var(--ali-border)}.alishipping-tab-btn{flex:1;padding:10px 12px;border:none;background:#fff0;font-size:12.5px;font-weight:600;color:var(--ali-text-muted);cursor:pointer;transition:color 0.2s,background 0.2s;text-align:center;border-bottom:2px solid #fff0}.alishipping-tab-btn.active{color:var(--ali-primary-light);background:#fff;border-bottom-color:var(--ali-primary-light)}.alishipping-tab-content{display:none;flex:1;overflow-y:auto;flex-direction:column}.alishipping-tab-content.active{display:flex}.alishipping-messages-body{flex:1;padding:14px;overflow-y:auto;background:var(--ali-bg-light);display:flex;flex-direction:column;gap:10px}.alishipping-message{display:flex;flex-direction:column;max-width:86%}.alishipping-message.bot{align-self:flex-start}.alishipping-message.user{align-self:flex-end}.alishipping-message-sender{font-size:10.5px;font-weight:600;color:var(--ali-primary);margin-bottom:2px;padding-left:4px}.alishipping-message-bubble{padding:10px 13px;border-radius:12px;font-size:13px;line-height:1.48;word-break:break-word}.alishipping-message.bot .alishipping-message-bubble{background:#fff;color:var(--ali-text-dark);border:1px solid var(--ali-border);box-shadow:0 1px 3px rgb(0 0 0 / .04);border-bottom-left-radius:3px}.alishipping-message.bot .alishipping-message-bubble a{color:var(--ali-primary-light);font-weight:600;text-decoration:underline}.alishipping-message.user .alishipping-message-bubble{background:linear-gradient(135deg,var(--ali-primary-light),var(--ali-primary));color:#fff;border-bottom-right-radius:3px}.alishipping-message-time{font-size:10px;color:var(--ali-text-muted);margin-top:3px;padding:0 4px}.alishipping-message.user .alishipping-message-time{align-self:flex-end}.alishipping-quick-help-card{background:#fff;border:1px solid var(--ali-border);border-radius:12px;padding:10px 12px;box-shadow:0 1px 3px rgb(0 0 0 / .03)}.alishipping-quick-help-title{font-size:11px;font-weight:700;color:var(--ali-text-muted);text-transform:uppercase;letter-spacing:.4px;margin-bottom:8px}.alishipping-quick-help-grid{display:flex;flex-wrap:wrap;gap:6px}.alishipping-action-btn{background:var(--ali-bg-light);border:1px solid #dcd7fe;padding:6px 11px;border-radius:16px;font-size:11.5px;font-weight:600;color:var(--ali-primary);cursor:pointer;transition:all 0.18s ease;text-decoration:none;display:inline-flex;align-items:center;gap:4px}.alishipping-action-btn:hover{background:var(--ali-primary-light);color:#fff;border-color:var(--ali-primary-light);transform:translateY(-1px)}.alishipping-ticket-btn{background:#eff6ff;border-color:#bfdbfe;color:#1e40af}.alishipping-ticket-btn:hover{background:#2563eb;color:#fff;border-color:#2563eb}.alishipping-wa-btn{background:#ecfdf5;border-color:#a7f3d0;color:#065f46}.alishipping-wa-btn:hover{background:#10b981;color:#fff;border-color:#10b981}.alishipping-typing{padding:6px 14px 10px;display:flex;gap:4px;background:var(--ali-bg-light)}.alishipping-typing span{width:6px;height:6px;background:var(--ali-primary-light);border-radius:50%;display:inline-block;animation:aliBounce 1.4s infinite ease-in-out both}.alishipping-typing span:nth-child(1){animation-delay:-0.32s}.alishipping-typing span:nth-child(2){animation-delay:-0.16s}@keyframes aliBounce{0%,80%,100%{transform:scale(0)}40%{transform:scale(1)}}.alishipping-input-footer{display:flex;align-items:center;padding:10px 12px;background:#fff;border-top:1px solid var(--ali-border);gap:8px}.alishipping-input-footer input{flex:1;border:1px solid var(--ali-border);border-radius:20px;padding:9px 14px;font-size:13px;outline:none;transition:border-color 0.2s,box-shadow 0.2s;background:#fbfbfd}.alishipping-input-footer input:focus{border-color:var(--ali-primary-light);box-shadow:0 0 0 2px rgb(103 61 230 / .15);background:#fff}.alishipping-input-footer button{width:36px;height:36px;border-radius:50%;background:var(--ali-primary-light);color:#fff;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background 0.2s,transform 0.15s;flex-shrink:0}.alishipping-input-footer button:hover{background:var(--ali-primary);transform:scale(1.05)}.alishipping-quote-container{padding:16px;overflow-y:auto}.alishipping-quote-header h4{margin:0 0 4px 0;font-size:15px;color:var(--ali-primary)}.alishipping-quote-header p{margin:0 0 12px 0;font-size:12px;color:var(--ali-text-muted)}.alishipping-form{display:flex;flex-direction:column;gap:10px}.alishipping-form-row{display:flex;gap:10px}.alishipping-form-row .alishipping-form-group{flex:1}.alishipping-form-group{display:flex;flex-direction:column;gap:4px}.alishipping-form-group label{font-size:11px;font-weight:600;color:var(--ali-text-dark)}.alishipping-form-group label .required{color:#dc2626}.alishipping-form-group input,.alishipping-form-group select,.alishipping-form-group textarea{border:1px solid var(--ali-border);border-radius:6px;padding:7px 10px;font-size:12px;outline:none;transition:border-color 0.2s;font-family:inherit;background:#fff}.alishipping-form-group input:focus,.alishipping-form-group select:focus,.alishipping-form-group textarea:focus{border-color:var(--ali-primary-light)}.alishipping-form-checkbox{display:flex;align-items:flex-start;gap:6px;font-size:11px;color:var(--ali-text-dark);margin-top:4px}.alishipping-form-checkbox input{margin-top:2px}.alishipping-privacy-notice{background:#f3f4f6;border-radius:6px;padding:8px;font-size:10px;color:var(--ali-text-muted);line-height:1.35}.alishipping-btn-submit{background:linear-gradient(135deg,var(--ali-primary-light),var(--ali-primary));color:#fff;border:none;border-radius:8px;padding:10px;font-size:13px;font-weight:600;cursor:pointer;transition:opacity 0.2s;margin-top:4px}.alishipping-btn-submit:hover{opacity:.95}.alishipping-form-feedback{padding:8px 10px;border-radius:6px;font-size:12px}.alishipping-form-feedback.success{background:#d1fae5;color:#065f46;border:1px solid #a7f3d0}.alishipping-form-feedback.error{background:#fee2e2;color:#991b1b;border:1px solid #fecaca}.alishipping-widget-branding{text-align:center;padding:4px;background:#fff;font-size:10px;color:var(--ali-text-muted);border-top:1px solid #f3f4f6}.alishipping-widget-branding a{color:var(--ali-primary-light);text-decoration:none;font-weight:600}@media (prefers-reduced-motion:reduce){.alishipping-chat-trigger,.alishipping-trigger-pulse,.alishipping-greeting-bubble,.alishipping-chat-window,.alishipping-typing span,.alishipping-greeting-typing span{animation:none!important;transition:none!important}}@media screen and (max-width:540px){.alishipping-chatbot-widget{bottom:14px;right:14px}.alishipping-chat-trigger{height:50px;min-width:50px;padding:0 14px}.alishipping-trigger-label{font-size:12.5px}.alishipping-greeting-bubble{bottom:62px;right:0;width:min(290px, calc(100vw - 28px));max-height:42vh;overflow-y:auto;padding:12px}.alishipping-greeting-text{font-size:12px}.alishipping-chat-window{position:fixed;top:12px;bottom:12px;left:10px;right:10px;width:auto;height:auto;max-height:none;border-radius:14px}.alishipping-form-row{flex-direction:column}}